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Shipping policy

Shipping Policy

At BFF Pets, we work hard to get your order to you as quickly and smoothly as possible. Please review our shipping policy below so you know exactly what to expect.

Order Processing

All orders require 2–3 business days to process before shipping.
This processing time allows us to verify payment, prepare your order, and ensure accuracy.

Please note:

  • Orders are not processed or shipped on weekends or holidays.

  • Processing time is separate from shipping time.

Shipping Time

Once your order has been processed, shipping typically takes 7–9 business days, depending on your location.

Estimated total delivery time:

  • 9–12 business days (including processing)

Shipping times may vary due to carrier delays, high order volume, weather conditions, or other factors outside of our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your confirmation.

Subscription Orders

For subscription orders:

  • Processing and shipping times follow the same timeline as standard orders.

  • Orders are prepared and shipped automatically based on your selected delivery schedule.

  • You can manage, skip, or update your subscription anytime through your customer portal before the next processing date.

Incorrect Address / Delivery Issues

Please ensure your shipping address is entered correctly at checkout.
BFF Pets is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If you believe there is an issue with your delivery, please contact us as soon as possible.

Questions or Support

If you have any questions about your order or shipping status, please reach out to our support team:

Email: contact@bff-pets.com
We provide 24/7 email support and are happy to help.

Important Notes

  • Shipping timeframes are estimates and not guarantees.

  • Delays may occur during peak seasons or promotional periods.

  • By placing an order, you agree to the terms outlined in this Shipping Policy.